Kyle Thomas

The Website of Kyle Thomas (KyleWith)

Bell iPhone GPS Location Problem

I just got off a 1hr 35 minute call with a Bell Rep and here is what we have determined.

As of right now November 5, 2009 5:30pm mountain time they are telling me the iPhone is having a GPS outage. Due to something to do with the satellite, nothing to do with the iPhone it self. There will be a master ticket submitted within Bell asap, which means they know there is a problem and are working on it.

Here is what you need to do. Phone Bell and report the problem. The more numbers they receive the higher up on the list it will climb of problem to look into. This is also Nation Wide, not just Yellowknife. Bell’s Customer Service number is 1-877-328-2123.

I will be in contact with the people at Bell again tomorrow (Nov 6) to find out where the issue is.

Let me know if you are having any problems below. Also tell your friends to come here http://kylewith.com/iphone and leave a comment. The more traffic that is created the more Bell will be pressured to fix the problem.

UPDATE:  For those with the GPS problem, do me a favor and go outside tell me if the Google Maps “My Location” works, spend a good 5 minutes on it. The Rep was telling me that if you test it inside it tries to use the phone IP address NOT the actual GPS. I just tested that theory and it seems he was correct, but that still leave the problem of why the Cell Network thinks we are some where else or wont work. I am going to give them a couple day before phone back.

When Things Go Well

Today I had to make two phone calls one was to Northwestel, about my cable and Internet. The other to Rogers to cancel my iPhone, which does not work up here in Yellowknife.

I decided to phone NorthwesTel first as it was going to be the easy call and I was quite honestly afraid of what the Rogers people might say to me. After waiting on hold for only about 5 minutes I got through to a NWTel representative. I wanted to find out what my plan was. The plan itself is 5 years old and because I was out of town over September first when NWTel changed there plans I was unsure as to what I had anymore. Down south I was using about 30gb of my 60gb bandwidth limit, needless to say I was downloading a lot and watching hours of TV shows, so when I came back to Yellowknife I was a slight bit scared my heavy internet usage would kill my wallet. You see I originally thought my plan only had a 20gb limit and I was correct in thinking this, but when September came around and NWTel upped all the plans, my 20gb limit became 60gb. When the representative told me this I was highly relieved, as already in October I was at 21gb (The rest of the family uses it). So one down, one to go.

When phoning any big service company you normally have to enter in all these key codes to get the department you want, and that is exactly what I did.  And I was exactly where I didn’t need to be. So after waiting on hold for 10 minutes and speaking to the first Rogers rep who took all my information and why I was calling, determined she couldn’t help me, she transferred me to the next. The next rep, who I had a slight hard time understanding due to his accent, got me a little closer to my goal. They were all in good spirits and understood my situation, it wasn’t that I didn’t want to use Rogers, it was that they don’t have service in Yellowknife. He was able to verify everything and hand me off to the 3rd and final rep who quickly checked my account and told me that my phone would cancel after 30 days and all I would need to pay for was for the month of October, which was understandable. Once we finished I thanked her very much for her service and she once again apologized for the lack of service in the area.

There you have it the two calls that I thought would end up costing me even more money. I’m in a very good mood because of it. Cheers guys.