You know, I’m not really one for bashing companies but I can’t stand the lack of reliable service I have been receiving lately. I understand that things go wrong and may break from time to time. I like to think that they are working on the problem and the service will be back quickly. I like to think they actually care and will recognize that they had a problem and admit it. But maybe I have been wrong all this time.

I live in a town that is, literally, in the middle of nowhere but to be honest I have heard that excuse one too many times. I don’t care if we are; stop hiding behind that wall. Come out and face me like a man. All I ask is that you, yes you, explain to us, the customers, why you are having problems constantly. You know what else you could also consider, refunds. I mean it only makes sense; we pay for a full month, do we not? Ha! I doubt you’d do that, how would you make any money then, it is not like there is any competition up here in the north.

I thought I knew how business worked, I pay for a service and in return I get the service. Currently I am paying for the service and sometimes getting it. On the up side the three companies I am referring to are able to keep their service up more then it is down, that is always good.

I wish you’d figure out that opening up to your customers would better our relationship. Talk to us; don’t just push ads at us. Keep us up to date with what is going on, trust me people want to be involved. Then we might be a little more understanding what when your service goes down.

What I have been experiencing lately is not fun, especially considering parts of my job require the use of these services. It seems like these services are caught in the wind, because one second I have it, then I don’t, then I do, then I don’t again. It is frustrating.

Please keep in mind I still have huge amount of respect for these companies, hence I didn’t name names. I would love to find a solution to this little predicament of ours; can you offer one?