Kyle Thomas

The Website of Kyle Thomas (KyleWith)

Don’t Quote It

I’m a little annoyed about the constant quote streams coming from some people.
Believing that this does not in fact make them wiser people, I see it as fluff so we might buy into you.

Personally I’m more of a STFU and do it type of person. The only person that is really going to inspire me, is me and the outcome I make for myself.

Now I do have mad props for these people that are being quoted, Disney, Einstein, Doc. Those guys were geniuses but they got to where they did by just doing shit. They made several mistakes along the way, and that is where most of the quotes come from, but they eventually succeeded.

So to those who like seeing those quotes, here is mine: “stop what you are doing and go do something productive.” To those who feel the need to post them constantly, go make your own. That’ll gain you more klout.

I’m tired of crappy customer service

I worked customer service for many years and I was good at it. Sure I did the job because I wanted money but people need to learn that customer service is about providing the “customer” with a “service” and efficiently, which is what I did. My goal was and will always be to make sure the customer gets what they asked for and are satisfied with it.

Apparently this mentality is rare among people and it makes me sick. I have always toyed with actually posting about my bad experiences because I don’t want to seem like a negative person but today I have two examples of bad customer service to share with you.

The first event happened to a friend of mine who was trying to make a reservation at a restaurant. She wanted to make a reservation for so many people, which was fine, but when making the reservation the manager of the establishment informed her that if anyone did not show up she would be charged for that missing seat. And maybe this is the policy of the restaurant but the manner in which he dealt with the situation upon the second response was not, in my mind, a very thought out move. Either you can read the full story here.

The second event of lack of customer service comes from my local Quizno’s and if you know where I live then you know the one I’m talking about. There was a time when you could go into that Quizno’s and walk out with a good sandwich but not anymore and I like Quizno’s sandwiches.

After having to poke my head into the back storage room to get someones attention I was finally helped and I got the same sandwich I have got there for 7 years. A Prime Rib and Peppercorn. After getting my sandwich without as much as a thank-you from the staff I thought my sandwich felt lite. Sure enough when I opened it up there was barely any meat on the thing. Having gotten these for years I know there should have been more. The sad thing is this has been the case since a new owner took over. I don’t know if the staff just don’t know any better or if this is a cost saving way to make more money. Regardless I’m not happy.

You know I can look past most crappy customer service and I understand the strain on employers to keep good people but somewhere along the way people need to buck up and do better.

My Bobcat Rant

Okay  this is my bobcat rant. I don’t know why, but for some reason the guy who operates the Bobcat at the apartment I live in seems to only use it at nine o’clock in the evening. I don’t know why, I think he’s crazy. Would it not make sense to do it during the day when most of the vehicles are not here. He has been doing it consistently for about four days now. I understand there is lots of snow to clear, but seriously please dude why don’t you do it during the day.

I am highly sensitive to both light and noise and you are making a lot of it. Noise not light. This also goes to diesel truck drivers, who think it is necessary to idle their vehicle during the zero temperatures we have.

Oh and back to the guy who’s driving the Bobcat. For some reason the parking lot is getting smaller and smaller, because you keep piling the snow in the middle of it. I don’t know if it takes a genius to figure out the use poster put snow at the side of the parking lot, not in the center where people are supposed to drive.

Bobcat snow removalphoto © 2008 Sara | more info (via: Wylio)

 

I apologize to all other Bobcat drivers, I’m sure you do a wonderful job. Thank you for your hard work, but this late night Bobcating needs to stop.